How to Order
You can order online with us at any time using on our website. This online store is is encrypted with 128bit SSL security by Verisign. This allows you to shop online with us with both confidence and peace of mind that all your sensitive information is kept secure and private. If you have any questions about our secure shopping experience, please feel free to call us TOLL-FREE at 1-888-264-1879.
You can also make a phone order anytime between 9:30a.m and 5:00p.m. Monday to Friday. Call us TOLL-FREE at 1-888-264-1879. Payment Options
Tweed & Hickory accepts Visa, Mastercard & American Express. Tweed & Hickory is unable to accept pre-paid Credit/Gift cards at this time. Our payment gateway requires a billing address that accompanies the issued credit card that you may be using, to fully process any order that may be placed on our website. Please feel free to contact us if you have any questions about this.
All prices on our web site are displayed in Canadian dollars. Item Availability - Online Inventory
Tweed & Hickory tries very hard to insure that any items you may order will be available at the time of your order. However, there may be occasions when an item you have ordered, may be temporarily out of stock.
If this ever happens, we will email you to let you know. We will provide you with details on when your items will be available and sent to you. On most occasions a backordered item will arrive at our online warehouse between 2-5 business days depending on the particular item or supplier. In the unlikely event this back ordered period will be a considerable length of time (more than 21 days) we will contact you to ask you what you would like to do.
Tweed & Hickory ships orders by Canada Post from Monday to Friday. All orders received by 1:00 p.m. EST will be processed and shipped that same day (depending on stock availability).
All U.S. orders are shipped by Canada Post - U.S.A. Expedited Parcel or XpressPost. Depending on which state you reside, the shipping times may vary. On average the total shipping time is 5-7 business days. However, for a number of "lower" states (Florida, Texas, Louisiana etc.) shipping times are usually between 6-10 business days. A full tracking number is provided with all orders, allowing you to track your orders progress. $9.99 FLAT RATE SHIPPINGFor a limited time, Tweed & Hickory is shipping all orders to Canadian residents at a flat rate of $9.99 CDN per order. This offer is available to Canadian residential addresses only. This offer is not available for addresses in Nunavut (NV). To avoid any delays and additional charges for shipping, Please ensure that you select the correct shipping method for your country and province or territory at the time of your order. If an order is received with an incorrect shipping method & charge, we will contact you to discuss the additional shipping costs that may be owing (if any). If you are unsure about shipping charges, please call us TOLL-FREE at 1-888-264-1879. A customer service representative will be happy to assist you. FREE SHIPPING OVER $150.00All orders that are over $150.00 CDN before any applicable taxes are shipped to you... FOR FREE! This offer is available to Canadian addresses only. This offer isn't available for customers living in the Northwest Territories, Yukon or Nunavut. To avoid any delays and additional charges for shipping, Please ensure that you select the correct shipping method for your country and province or territory at the time of your order. If an order is received with an incorrect shipping method & charge, we will contact you to discuss the additional shipping costs that may be owing (if any). If you are unsure about shipping charges, please call us TOLL-FREE at 1-888-264-1879. A customer service representative will be happy to assist you. Tracking your Order
All orders will have a tracking number assigned to them. Once we have determined we have all items in stock. and the order is fully packaged and sent. We will send you this confirmation email with your tracking number. In the unlikely event you didn't receive your confirmation email with a number, please let us know. You can either call us TOLL-FREE at 1-888-264-1879 and provide us with your order number. You can also contact us by using our contact form. Please ensure you provide your order number and full name. We will send you a new confirmation email.
If you are not completely satisfied with an item that you have ordered and received, you may return the item to us for either an exchange or full refund (minus the shipping) on regular priced merchandise within 14 days of original purchase. All sale items are final. There are also no refunds on body care, fragrances & perfumes or hosiery items. All information that is provided by all of our customers is treated with the strictest of confidence at all times.
ALL information, sensitive or otherwise is handled by secure 128bit SSL security by Verisign. All provided email addresses are used only by us for any promotional information and newsletters that we may send to you from time to time. These email addresses are never sold or given to any other third party at any time for any reason. Our Store Locations
Tweed & Hickory has a number of fine retail stores across Canada. A complete listing of all stores by Province can be viewed on our store locations page.
Employment Opportunities
Tweed & Hickory has a number of retail associate positions that are both full and part time available at different store locations at different times. Please check out our employment opportunities page for a complete listing of available employment opportunities at our retail stores across Canada.
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