CUSTOMER TESTIMONIALS

Below are some of the comments we have recived from our customers.

Tweed and Hickory - 2 thumbs up! you guys go above and beyond. A few little items out of stock on my big order, a phone call, 5 minutes on the phone it was all sorted out. They allowed me to add something, we worked out the difference. Promised to ship it same day...1 day after I placed the order. Luv, luv dealing with you guys...keep up the great work! Maureen Saskatoon , SK
Thank you so much! What great customer service and fast shipping! I just received my order of teas today and I am excited to try every single one of them. I will definitely order from you again.PK Coquitlam , BC
Awesome customer service and I love supporting a great Canadian company! Lots of selection and reasonable prices The package arrived safe and sound. No free gift though. Will keep ordering from this company. :)Kim Vermilion , AB
I love the fact that I can get the Kienna Coffee pods from you guys since we can't here. Fast service, excellent communication. Working on a new order now!Louise Grande Prairie , AB
I recently placed my first order with your company - a small one by most measures. However, imagine my surprise when I received a phone call from a customer service rep advising me that one of my items was not available and would I like to wait or substitute for something else. I was so impressed, and quite frankly shocked as excellent customer service at this level is rare. THANKS!Kim Amherst, NS
Just love this place! Not only am I purchasing from a Canadian Company but am also assured off of the best of service both by mail on the phone!Christine Scarborough , ON
I placed my order only a few days before Christmas and I received it within two days. Thank you so much for your fast service!Martina Montreal, QC
WOW!!!!!! Great customer service. Received my order very fast. I am happy to be a customer. Will definitely shop again. Pour les clients francophones, ce site est formidable, la livraison est très rapide et le service à la clientèle très bon. Le choix des cafés est impressionnant. L8tr!!!!Lyne Laval, QC
I want to say thank you to your prompt telephone response to my e-mail inquiry about the status of the above order. My order has arrived and I am enjoying some coffee right now ? Once again your customer service has been outstanding and I will continue to recommend your company at every opportunity.Sandra Campbellford, ON
Thank you for making me, the customer, feel important. I called, a person answered the phone. I told them my problem and they dealt with it immediately, along with a heart felt apology, no questions asked. I was not put on hold, transfered or made to feel as though I had no valid reason for calling. Thank you for the best customer service I have ever experienced since I can remember. Jackie Nova Scotia
Great customer service and fast delivery. I will definitely shop here again. Jong yuan Edmonton, AB
Thank-you so much for the wonerful service,I received my order today and I am very pleased. Bev Toronto, ON
Awesome! Wow what great service. Can't believe it got here so fast. Loved the free gift to! Thanks Ian North Bay, ON
I just wanted to say thanks for the great service. The shipping is so fast and a good deal that it's actually easier for me to order my coffee and tea online than it is to drive across town! P. L Orillia, ON
I shop for 4 of us on this site...2 gals I work with and my daughter. (A few hundred dollars every 2 to 3 months) So far it has been a positive experience and I will continue to shop through you.Susan Toronto, ON
I just wanted to say Thank You for the excellent customer service that you have given me. I am presently enjoying my Keurig Coffee! Cheers!Melanie P. North Bay, ON
Fabulous service! Thank you so muchPaul Carp, ON
I have to say that I have ordered some T-cups direct from the Tassimo site and it has been 6 weeks and still not shipped yet - many products consistently out of stock. My sister recommended your site as she owns a Keurig machine. It is an incredible pleasure to order product from Tweed and Hickory and have it shipped the next day (and be in stock). It is a pleasure doing business with Tweed and Hickory and every one of my family/friends who have received Keurig or Tassimo machines for Christmas, I have recommended they shop with your site and not waste time anywhere else. Tracey Welland, ON
It arrived safely today, I am very happy! I can't believe it shipped so fast, I will definitely shop again with you in the future Thanks so much!Roxy Welland, ON
I would like to express my sincere thanks to the upgrading of my shipping to Purolator Ground. Your kind action is greatly appreciated. It is always a pleasure to shop & buy at tweedandhickory.com. Looking forward to ordering from you soon.Clara ON
Thank you so much, the replacement has been received. I have already spread the word regarding the excellent service received. Thanks again. Cheers!Chris
WOW, that was fast! Thank you for the excellent service! I will buy from you again and again! . Christine Sainte-Anne-des-Lacs, QC
Hi Lesley - just wanted to send you a note to thank you for processing the credit. You people are great to do business with!Nancy
Received my order today thanks for the speed service. Finally some GOOD green tea.Terri AB
just received my coffee order and wanted to write to say thank you so much for the quick service and perfect order. We are thrilled with our selections and will continue to order from you in the future. I have already passed on your website to our friends and will continue to sing your praises. The selection of k-cups in Moncton is slim to none so it is really great to be able to order from a Canadian site with super selections, good service, and great prices. Thanks again and happy new year to all. Keep up the great work!Chris Moncton, NB
The most reliable company out there and absolutely the best customer service!! Now that I got my machine, more kcups to come! Keep up what you do best! Thanks again and have a great Holiday Season.Sherri Horwick, QC
Hi, I just wanted to say I received my shipment. Also, I was very impressed with the customer service as well as the delivery time. I really enjoy your products and will definitely be purchasing again (they also make nice gifts).Lori ON
Thank you so much for the fabulous business...yet again! It's always a pleasure ordering from Tweed & Hickory! My order came to the door in no more than 24 hours. You're my favourite online store! Miranda ON
Thank you so much for the speedy shipping! Looking forward to receiving my coffee maker and hope to do business with you again. D. Hall Coquitlam, BC
You guys are awesome! Easy to deal with , with no hassles! I can't believe how fast my coffee arrived, and the free chopper was a nice surprise ( for my wife anyways , haha ) thanks once again we will be back!T. Anderson Toronto, ON
Hello Matt, Thank you for your efforts. It has been a pleasure dealing with you.S Innisfil, ON
Thank You so much, you have amazing service!! I can't believe how much you care about your customers. Most companies would have told me that it was not there problem. I truly thank you for this!! I can assure you that I will not shop anywhere else for my K Cups and will definitely be passing on to my friends, family & co-workers how excellent your service is!! It has been a pleasure!Aline North Bay, ON
Thanks for the prompt response Matt. The package arrived today.

Keurig is a great way to make coffee, and Tweed and Hickory continues to be a great place to get K-cups from. Thanks again,Bob Regina, SK
Thanks for the delivery. I picked it up today. Also, thank-you for all of the updates of my order. I have worked in the "customer satisfaction" industry for many years, and you and the company you work for are doing a great job. I hope your "boss" appreciates what you do.Nancy Innisfil, ON
Thank you so much for your help and very quick response time. I see that the package is already on route to me! I am so glad I found your website and will be using your company quite a bit. I have already sent a link to your site to many of my co-workers, family and friends and have raved about the great selections, prices and customer service. Not to mention the super fast delivery times. I also love the selection of coffees you have for the k-cup coffee makers. I intend on purchasing from you often.Christina Hamilton, ON
Thanks very much Matt....Good customer service deserves to be noticed....Michael Nepean, ON
Thank you Matt! I just want to take a second to thank you for your prompt shipping and awesome customer service! I am so happy to have found this business; you have the best selection of Kcups and the best prices in the country. Keep up the great work. Melanie Assiniboia, SK
The Kitchenaid I ordered arrived today ahead of schedule. Many thanks for keeping me updated on the status of my order - great customer service.Donna Courtenay, BC
I'm a first-time customer, but I will be a repeat customer for sure! The items I ordered arrived in record time and exactly as described on the site. Great doing business with you and I highly recommend your company!Carol Chilliwak, BC
Thanks for the personalized message. It is much appreciated. Your website was easy to navigate and very professional.I'll definitely be back!Dr. Harris Edmonton, AB
I have just received my 2nd order from you and I have to tell you that it is refreshing to deal with your company. Your website is very easy to use, communication is prompt, the package is perfectly wrapped and delivery is exactly as you specify. A pleasure to deal with a company who seems to care about their customers. Thank you.D. Marasco Calgary, AB
My replacement Lampe Berger arrived safely from the Port Perry store yesterday afternoon. Many thanks for your kind and detailed attention to this matter. I remain a happy, satisfied customer. Kathleen M Parry Sound, ON
I just had to write and thank you so much for your prompt service. I was extremely surprised to have already received my order and am more than thrilled with the bonus salt mill. If you ever need a testimonial I would be more than honoured to refer, recommend or praise your company. Thank you again. Your pricing, and customer service is something to be proud of.C. Bailey Ancaster, ON
I'm writing to commend you on your excellent customer service. My Keurig coffee maker stopped working suddenly; I contacted your store on a Monday morning and your representative, Matt, was very courteous and helpful. I was advised to ship the item to your Timmins store, which I did on the Tuesday. By Friday I had already received my new Keurig, Matt having contacted me again in the meantime to let me know it was on the way. I was very pleased and impressed with your quick and courteous service; I will be ordering my K-cups exclusively from your store, and look forward to future transactions with you.
M. Allen Thessalon, ON
Hi Just a little note to say how happy I was with your service.I recently bought a Keri B60 Special addition coffee maker and I am very happy with it. Anyways just wanted to let you know that I will pass the word how happy I was with your fast service. Look forward to doing more buisness with you. Andria S. Kitchener, ON
Thank you sooooo much for your generosity, my husband will love the Columbia La Vereda and is looking forward to trying it! It is only the first time I have ordered through Tweed & Hickory and I have to tell you that I am impressed! I enjoy shopping online whenever possible as it fits in well with our busy schedules, your fantastic customer service has been appreciated and I will definitely order from you in the future without hesitation....I will also recommend the Tweed & Hickory site to anyone who may be interested. Have a fantastic day, and thank you again!S. Blair BC
No needs for the thanks ...I really did appreciate all of your help with everything.
These days, it is rare to experience such friendly customer service. And my mom is absolutely going to love her boots ...Thanks again, and hope to shop again soon at tweedandhickory.com =)Lila D Surrey, BC
That was fast!
Thank you - I just bought myself the brewing machine which I love - so now I just have to get organized in getting K-cups - sounds your company will be one to work with. I want to try different coffees to see which one I like the best.A Hardwicke Sudbury, ON
Thank you so much for taking the time to coordinate everything with my order.
You certainly have provided above and beyond excellent customer service!
Thank you again, and I will be sure to share with everyone how awesome the customer service is at Tweed and Hickory!
M. Lowery Kingston, ON
I received my package today and just wanted to thank you for the prompt service. I hope to do business with you again soon.A. Samualson Kelowna, BC
Thank you for your lovely products and your additional gift. That was a nice surprise!Sally D St. John, NB
Many thanks again for the courteous, and considerate service. Now we have a much cherished Xmas present for my daughter!Mike C Toronto, ON
We have received a teapot in perfect condition. We'd like to thank you for a magnificent packing job!A. Newbury Ottawa, ON
I thought i was going to have to wait for a lot longer than it took for my order to arrive, thanks so much! Mike Surrey, BC
I am sure I will be ordering from you guys again you all have been great to deal with on the phone and in email :)Margaret Winnipeg, MB
Thanks for the update! I really appreciate it. Your customer service is terrific.
Adam Grand Prairie, AB
Thank you Matt for your assistance in this matter, disappointing as the outcome is I do appreciate the excellent customer service you have provided.Carol Kitchener, ON
Awesome service guys! Cheapest K-Cups with lightning fast delivery, what more could a coffee lover need!
Thanks! Brian Kapuskasing, ON
I received my Swiss Diamond Fry Pan this morning, can't wait to use it. Thanks for making my first online purchase ever a good one!
Kimberly Ottawa, ON
Only $13.99 a box! How do you guys do it, not that I'm complaining ..i'll be making my order this afternoon, so happy i have found your site! Derek Peterborough, ON
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